Privacy Policy

1. Information we collect

• Account and profile data: such as name, email address, login credentials, and subscription details.
• Content data: prompts, brand inputs, generated outputs, uploaded assets, and contact form messages.
• Transaction and billing data: payment metadata, plan status, invoices, and anti-fraud records (payment card processing is handled by third-party payment providers).
• Technical data: IP address, browser type, device information, session identifiers, logs, and diagnostics.
• Support and communication data: requests, feedback, and related correspondence.

2. How we use information

• Provide, maintain, secure, and improve the Service.
• Authenticate users and manage accounts and subscriptions.
• Process contact requests and customer support interactions.
• Monitor abuse, enforce limits, prevent fraud, and ensure platform security.
• Comply with legal obligations and respond to lawful requests.
• Send service communications and, where permitted, product updates.

3. Legal bases

Where GDPR or similar laws apply, we process personal data under one or more of the following legal bases: performance of a contract, legitimate interests, compliance with legal obligations, and consent where required.

4. Cookies and similar technologies

We use strictly necessary cookies and similar technologies to operate core platform functionality, keep sessions secure, and remember essential preferences. If we enable additional categories in the future (for example analytics or marketing), we will provide updated controls and disclosures.

5. Data sharing

We may share personal data with trusted service providers acting on our instructions, such as hosting, infrastructure, analytics, email delivery, and payment processors. We may also disclose information where required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset transfer.

6. International transfers

Because we operate internationally, your data may be processed in countries other than your own. When required, we implement appropriate transfer safeguards (such as contractual protections and equivalent legal mechanisms) to protect personal data.

7. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, including compliance, dispute resolution, and enforcement obligations. Retention periods vary by data type, legal requirements, and operational needs.

8. Security

We apply technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is entirely secure.

9. Your rights

Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to processing of your personal data, and to request portability. You may also withdraw consent where processing is based on consent. To exercise rights, contact us at info@remoteline.it.

10. Children's privacy

The Service is not directed to children under the age required by applicable law for consent to online services. If you believe a child has provided personal data, please contact us and we will take appropriate action.

11. Third-party services

The Service may integrate with third-party services or link to external websites. Those third parties have independent privacy practices, and we encourage reviewing their respective policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date and, where required, additional notice.

13. Contact

For privacy questions or requests, contact:
Remoteline
via sandro pertini n29, san martino in rio(RE), Italy
VAT number: 03007100351
Email: info@remoteline.it